Privacy Policy
Effective Date: 1st October, 2025
1. Our Commitment to Your Privacy
Panacea Vita Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the "Website"), book our services, or otherwise interact with us.
Our practices are designed to comply with the HIPAA Privacy Rule establishes national standards to protect individuals' medical records and other individually identifiable health information (collectively defined as “protected health information”)s. By using our Website and services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information in the following ways:
a) Personal Information You Provide to Us:
Contact Information: Your first and last name, email address, and phone number when you fill out a contact form, book a discovery session, or subscribe to our newsletter.
Health and Wellness Information: Any health-related information you voluntarily share in our contact forms, intake forms, or during the booking process to help us understand your needs and determine if our services are a good fit. This is considered sensitive information and is treated with the highest level of care.
Payment Information: If you purchase services, our third-party payment processors (such as MindBody, Stripe, Square, or Jane App) may collect your payment card information. We do not store your full payment card details on our servers.
b) Technical Information Collected Automatically:
Log and Usage Data: Like most websites, we automatically collect information that your browser sends, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies to help us understand user behaviour, improve our Website, and personalize your experience. You can control the use of cookies at the individual browser level.
3. How We Use Your Information
We use the information we collect for the following purposes:
To Provide and Manage Services: To schedule and manage your appointments, including discovery sessions, and to communicate with you about your sessions.
To Respond to Inquiries: To answer your questions and provide you with the information you have requested.
For Marketing and Communications: To send you our newsletter, promotional materials, or other information that may be of interest to you, only if you have explicitly consented (opted-in) to receive such communications, in compliance with Canada's Anti-Spam Legislation (CASL). You may unsubscribe at any time.
To Improve Our Website: To analyze usage and trends to improve our Website's functionality and user experience.
To Process Payments: To facilitate transactions for our services.
To Meet Legal Obligations: To comply with applicable legal and regulatory requirements.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Third-Party Service Providers: We may share information with trusted third parties who perform services on our behalf, such as website hosting, email delivery, appointment scheduling (e.g., MindBody, Calendly), and payment processing. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.
Legal Compliance: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of our users or the public.
Business Transfer: In the event of a merger, sale, or acquisition of the company, your information may be transferred as a business asset.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Our website uses Secure Socket Layer (SSL) technology to encrypt information transmitted online. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights
As a user in the USA, you have the following rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction (Rectification): You have the right to request that we correct any inaccurate or incomplete information.
Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
Right to Lodge a Complaint: You have the right to complain if you believe your privacy rights have been violated.
To exercise any of these rights, please get in touch with us using the information provided below.
7. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Children's Privacy
Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Links to Other Websites
Our Website may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at info@panaceavita.com